SHIPPING POLICY

1. Shipping Methods

Lulu Fiedler Jewelry offers several shipping options to ensure your order arrives safely and securely. Available carriers include Canada Post, FedEx, and UPS, with tracking and insurance.

Available shipping options will be displayed at checkout, allowing you to select the service that best suits your needs.

If you require expedited shipping or a different carrier, or have any questions regarding shipping options, delivery times, or fees, please contact lulu@lulufiedler.com.

2. Shipping Costs

We offer complimentary shipping on purchases over CAD $500 within Canada and the continental United States via Canada Post. All shipments are trackable and fully insured.

For purchases under CAD $500:

Canada Post

• Canada: CAD $15
• USA: CAD $20

UPS

• Canada: CAD $25
• USA: CAD $30

All shipments are trackable and fully insured.

3. International Shipping, Duties & Taxes

We offer international shipping to select countries outside North America.

Please note that prices and shipping charges do not include any customs duties, import taxes, VAT, brokerage fees, or other charges that may be applied upon arrival in the destination country.

All such charges are the sole responsibility of the buyer and must be paid directly by the buyer when required. Lulu Fiedler Jewelry is not responsible for these charges, as they are determined and collected by the customs authorities, government agencies, or carriers in the destination country.

We recommend checking with your local customs authority before placing your order if you would like more information regarding potential import costs.

4. Shipping Lead Time

For ready-to-ship pieces, once your order has been confirmed and payment received, we aim to process and dispatch your order within 1–2 business days. Ready-to-ship availability will be specified in the individual jewelry description.

For bespoke, custom, or made-to-order pieces, please allow approximately 1–6 weeks, depending on the design and intricacy of the piece.

Each Lulu Fiedler Jewelry piece is handcrafted in my Bowen Island studio, and production times may vary. Please also allow for additional time during peak seasons or in the event of unforeseen circumstances.

5. Tracking

All orders are shipped with tracking. Once your order has been dispatched, you will receive an email with your tracking information so you can follow the progress of your shipment.

6. Shipping Address

Please ensure that your shipping address is complete and correct when placing your order. Lulu Fiedler Jewelry cannot be held responsible for delays or non-delivery resulting from incorrect or incomplete information provided by the customer.

7. Lost or Damaged Shipments

We take great care in packaging and shipping every order, and shipments are sent with tracking and insurance.

Once a package has been transferred to the shipping carrier, delivery is subject to the carrier’s handling and procedures. If your shipment is lost or arrives damaged, please contact lulu@lulufiedler.com as soon as possible so we can assist you with the appropriate carrier or insurance claim.

8. Changes to Shipping Address After Dispatch

Unfortunately, we are unable to redirect an order once it has been dispatched. Please ensure that you provide a suitable and accurate shipping address when placing your order.

9. Signature Required

Due to the value of our jewelry, a signature is required upon delivery for all orders. Packages cannot be authorized for delivery without a signature.

Please ensure that someone is available at the shipping address to receive and sign for your order.