All of our hand crafted jewels begin the creation process when your order is placed. Due to the handmade nature of each piece, we do not accept returns. However, there are certain exemptions to this, feel free to contact lulu@lulufiedler.com to discuss your particular situation. In some cases we will allow exchanges. Each piece is made with the most care and intention and we truly appreciate your support of our products. All Lulu Fiedler jewelry is made to order and may take four to six days to be prepared for shipment.